Equipment Service
Equipment Service
Preventative Maintenance & Inspection Programs.
Hodess offers comprehensive & preventative maintenance solutions designed to protect performance, extend equipment life, and eliminate unexpected downtime for scientific-grade environmental rooms. Our programs are available in multi-year contracts (3, 5, and 10 years), providing long-term reliability, cost control, and priority service.
Preventative Maintenance & Inspection Program (PMIP).
The Hodess Certified PMIP contract ensures your scientific-grade environmental room continues to operate with precision and reliability. Factory-trained technicians perform scheduled preventative maintenance on all serviceable components, along with a complete inspection of the chamber, mechanical systems, electrical components, and controls. Included in the inspection is a calibration of the temperature and humidity sensors on an annual basis. Emergency service and repairs are completed at a preferred customer rate during the length of the contract.
PMIP includes
- Preventative maintenance on serviceable components
- Inspection of chamber, mechanical, and electrical systems
- Annual calibration of temperature and humidity sensors
- Priority emergency service and repairs at preferred customer rates
- Remote controls troubleshooting & support
- Critical software updates
- Controller backup
- Filter Service as required
- Reduced risk of downtime and performance degradation
Comprehensive Service Program (CSP).
The Hodess Certified CSP contract delivers maximum value and cost certainty. This all-inclusive program ensures your environmental room is consistently maintained with no surprise expenses, covering service, calibration, emergency response, and parts replacement throughout the contract term.
CSP includes
- Quarterly preventative service visits
- Annual calibration of temperature and humidity sensors
- Emergency service calls at no additional cost
- Parts replacement included
- Controller software updates (where applicable)
- Off-site emergency backup software
- Predictable costs with no unexpected service bills
Accessing Service & Customer Benefits.
All Hodess service programs provide enhanced access, responsiveness, and customer support.
Customer Support
- 24/7 service availability, 365 days a year
- Guaranteed 4-hour response and 24-hour onsite support for emergencies
- Full access to service records and calibration certificates
- Next-day availability on most common replacement parts
- Online access to service manuals
- Labworks University online training resources and application videos
- Preferred pricing on system and component upgrades
- Preferred discounts on additional Labworks products
